How Our Account Terms Apply to You
Your account with us is a personal, non-transferable account governed by the terms you accepted at registration. Eligibility depends on your location and on local law in the Philippines — if the law in your area restricts online wagering, those restrictions apply to your account regardless
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of how you access the platform. We reserve the right to suspend or close any account where eligibility cannot be confirmed or where activity breaches these terms. Payment activity through GCash, Maya, and InstaPay is logged against your account profile. Each transaction is tied to a
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verified account holder, and we do not process payments to or from accounts held by third parties. If a deposit arrives from a GCash or Maya account that does not match your registered name, we may hold the funds pending identity verification. InstaPay transfers follow the
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same name-match policy. When you request a withdrawal, we verify that the receiving e-wallet or bank account belongs to you before releasing funds — this step is not optional and cannot be bypassed. Disputes about specific transactions must be raised through our support channel within thirty
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days of the transaction date. We review each dispute against account logs, payment provider records, and session data. Our decision on disputes is final unless a verified error in our system is identified.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.